KBRS, Inc. respects your rights to privacy, for more information about the KBRS, Inc. Privacy Policies in use please click here at any time to view the full details of the policies in place, your privacy is important to us. Any reviews, testimonials, or photos submitted to KBRS will be used for social media, advertising, website promotion, etc. If you do not wish for us to use your photos please contact our marketing department for immediate removal or request for discontinued use.
At this time, KBRS, Inc. ships merchandise only to locations within the continental United States and Canada. The risk of loss and title for all merchandise ordered on this site pass to you when the merchandise is delivered to the shipping carrier.
KBRS, Inc. charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped.
Inspection of the unit is the responsibility of the installer prior to installation. This is to ensure that the unit is free of damage or defects. Units that exhibit defects must not be installed. KBRS Inc. is not responsible for damages that could have been discovered by proper inspection and testing of the unit prior to installation. KBRS Inc. is also not responsible for damages occurring during the installation process or thereafter. It is the responsibility of the installer to understand and comply with all building codes. KBRS Inc. is not responsible for products installed that do not comply with all local, state, and federal building code requirements. Damage occurring in transit is the responsibility of the carrier. If damage is discovered, it must immediately be reported to the carrier and KBRS, Inc. Contact the carrier and request an inspection of the damaged product. A freight claim should be filed after the inspection by the carrier is completed.
Residential 10-Year Limited Warranty
Commercial 10-Year Limited Warranty
Qualified Installer Limited Lifetime Warranty (products installed by a KBRS Qualified Installer)
Warranty Claims can be arranged by contacting your KBRS, Inc. Customer Service Representative via phone: (866)912-3211
U.S. Return Policy - (Applies only to purchases directly from KBRS, Inc. - by Internet, phone or fax)
30-Day Return Period on Stock Product(s) and Accessories:
KBRS values its relationship with you, and offers you the option to return stock* product(s) you purchase directly from KBRS. You may return the item(s) for a credit or a refund of the purchase price paid minus a 15% restocking fee (and any applicable sales tax - GA only), as set forth in detail below. [15% fee covers funds in and funds out and restocking of product(s)]
Unless you have a separate agreement in writing with KBRS, Inc. or except as provided below, stock product(s), may be returned within 30 days from the invoiced date for a credit or a refund of the purchase price paid minus a 15% restocking fee and any applicable sales tax.
Only the items for which you received a RMA number may be returned. For partial returns, your credit may be less than the invoice or individual component price.
Custom* product(s) or special orders are NOT eligible for return, credit or refund at any time. Unless the product is received defective or the return is a direct result of a KBRS, Inc. error.
Make sure THE RMA # it is plainly visible on the outside of the package in large, dark print. Product(s) returned to KBRS without prior authorization will be considered an unauthorized return, and they will be rejected. The customer will not receive credit for the product and KBRS, Inc. will not ship the product back to you.
*Returning a Product(You MUST follow the steps listed below):
1.) Before returning a product, you MUST first contact KBRS, Inc. returns department and obtain a Return Material Authorization (RMA) number before the end of the applicable return period. KBRS, Inc. will not accept returns without a RMA number. Contact the returns department at (866)912-3211 or (912)352-0442, or send an e-mail to firstname.lastname@example.org to request a RMA number. You will then be notified of the address in which to mail your return to.
2.) Please reuse the original packaging if possible to return the product(s), in as-new condition. All bundled products must be returned with all items included in the bundle (examples are APACK-1, APACK-2 and WPACK-1). Partial returns of these items will NOT be accepted.
3.) Upon receipt of your return, and pending inspection, KBRS will issue a credit or a refund of the purchase price paid minus a 25% restocking fee and any additional taxes that may apply. You must ship the product(s) you are returning at your own expense. We suggest that you insure the shipment or accept the risk of loss or damage during shipment; any/all damaged shipments will be refused. Please reuse the original packaging if possible. Make sure it is secured with tape and write THE RMA # where it is plainly visible on the outside of the package in large, dark print.
If a customer request to cancel before the order ships the cancellation fee will be 10% to cover credit card transactions.
Exceptions to KBRS 30-Day Return Period: KBRS, Inc. values its relationship with you, and we try to ensure that your product arrives on a timely basis and in excellent condition. However, damage can occur during shipping. Please inspect your shipment(s) immediately upon arrival. If there are any signs of damage, please make a written note on the shipping documents, and call us immediately.
The restocking fee and any return shipping fees will be waived ONLY if the product is received defective or the return is a direct result of a KBRS, Inc. error.
*Stock products are defined as products that are not custom or special orders.
*Custom products are defined as those items that are made to your specifications and are not readily available for purchase.
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